UNIVERSIDAD PRIVADA DE MADRID, S.A., the body responsible for UNIVERSIDAD ALFONSO X EL SABIO (hereinafter, the “UNIVERSITY”), has
provides a public service in higher education by offering a wide variety of courses, activities and programmes in the fields of teaching, research and study.
These general terms and conditions (hereinafter the “General Terms and Conditions”), together with the online form or any other medium, whether physical or electronic, through which the student (hereinafter the “STUDENT”) has completed their enrolment, constitute the contract for the provision of educational services between the UNIVERSITY and the STUDENT and set out the terms and conditions under which the UNIVERSITY will provide the STUDENT with the educational services that the STUDENT has contracted, whether online or by any other means.
These General Terms and Conditions shall apply to any of the training courses offered via the UNIVERSITY’s official website: www.uax.com
The STUDENT contracts the provision of teaching services by the UNIVERSITY, by accepting the “General Terms and Conditions” upon signing their enrolment application, which implies that the STUDENT unequivocally declares that they have read and understood these General Terms and Conditions in their entirety. The STUDENT thereby expressly declares that they accept and consent to the entire content of these General Terms and Conditions, undertaking without reservation to comply with them faithfully. Consequently, the contract for the provision of services is deemed to have been concluded at the moment the enrolment application is formalised in accordance with the provisions of clause 9 of these General Terms and Conditions.
The UNIVERSITY reserves the right to unilaterally amend these General Terms and Conditions whenever it deems appropriate in order to improve the services and programmes offered. Notification of such amendments shall be deemed to have been given upon their publication on the UNIVERSITY’s official website, or by any other means admissible in law, and they shall be binding for as long as they remain published on the website and until they are validly amended by subsequent provisions.
Ticking the relevant box during the enrolment process, as well as completing all the steps of this process online, constitutes the STUDENT’s express acceptance of these General Terms and Conditions, which shall have the same legal validity as a handwritten signature, in accordance with current legislation.
In any event, in order to contract the UNIVERSITY’s products and services, the User must be of legal age (≥ eighteen (18) years) and have full legal capacity to enter into contracts. Accordingly, the STUDENT declares and warrants that they are a person with sufficient capacity to assume the obligations arising from their actions via the Website, that they have previously read and understand the content and scope of these General Terms and Conditions, and that they are solely liable to the UNIVERSITY for the truthfulness of this declaration, and undertakes to indemnify the UNIVERSITY for any damages arising from the falsity of such representations.
During the ordering process, the STUDENT will be asked to provide the information necessary to process their order; they must provide complete, accurate and truthful details, as this is the only way we will be able to offer the products and services correctly and manage the contracts they enter into, as well as, where applicable, contact our Users.
Under no circumstances shall the UNIVERSITY be held liable for the accuracy of the information provided by the STUDENT; the STUDENT shall therefore be responsible for any consequences, errors or faults that may subsequently arise from the poor quality of the information.
The purpose of the UNIVERSITY’s official website is to inform the general public about the activities it carries out and the services it provides, making this information available to users. All information relating to the price, duration, features and services of the academic programme in which the STUDENT is enrolled is published on the UNIVERSITY’s official website. By accepting these General Terms and Conditions, the STUDENT declares that they are aware of all such information. In the event that the STUDENT has become aware of the specific academic programme through advertising channels other than the UNIVERSITY’s official website, it shall be deemed that they have likewise been made aware, in advance, of the price, duration, characteristics and services which, upon formalising their enrolment, they declare to accept.
By accepting these General Terms and Conditions, the STUDENT becomes a student of the UNIVERSITY and thereby acquires the rights and duties of a student at Alfonso X el Sabio University
Furthermore, by accepting these General Terms and Conditions, the STUDENT fully submits to and undertakes to successfully complete the degree programme for which they are enrolled and to comply with the provisions of the Regulations on Coexistence, Academic Discipline, Assessment and Continued Enrolment, and all other general regulations and internal rules issued by the UNIVERSITY in the exercise of its autonomy, which are published on the University’s official website (www.uax.es) and on the transparency portal ( https://www.uax.com/portal-de-transparencia).
Should the STUDENT not agree with these General Terms and Conditions, they must immediately refrain from accessing, browsing or using the Website, as well as from taking any action aimed at purchasing the Products or using the services offered on it.
These General Terms and Conditions have been drawn up in accordance with Law 3/2014 of 27 March, amending the Consolidated Text of the General Law for the Protection of Consumers and Users and other supplementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, approving the operative text of the General Law for the Protection of Consumers and Users and other supplementary laws; Law 7/1998 of 13 April on general terms and conditions of contract; Law 34/2002 of 11 July on information society services and electronic commerce (LSSI); Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and its implementing regulations, and are incorporated under the following clauses:
In accordance with the provisions of Article 23 of the LSSI, contracts concluded electronically shall have all the legal effects provided for by law, provided that consent and the other requirements necessary for their validity are met.
In any event, the electronic medium on which these General Terms and Conditions, entered into electronically, are recorded shall be admissible as documentary evidence in the event of a dispute between the STUDENT and the UNIVERSITY.
For these purposes, it shall be understood that the completion of all stages of the purchase process and, where applicable, the payment of the corresponding amount, necessarily implies the STUDENT’s consent, which is required for the conclusion of the contract, in accordance with applicable legislation.
Similarly, and in accordance with the provisions of Article 27 of the LSSI, the STUDENT is provided, prior to the commencement of the contract procedure, all information relating to the contract, which shall only apply should the STUDENT decide to proceed with the contract via the Website.
3.1 Preliminary information.
These General Terms and Conditions are available to all Users of the Website via the following link: https://www.uax.com/portal-de-transparencia.
Access to the enrolment process is completely free of charge, with no additional costs other than those arising from the STUDENT’s own internet connection and those relating to the purchase of the training courses.
The products and services offered by the UNIVERSITY are fully described on the Website; any matters not expressly indicated are not deemed to be included.
The contract between the UNIVERSITY and the STUDENT is deemed to have been concluded from the moment the STUDENT completes the enrolment procedure, on the understanding that completing all stages of the electronic enrolment process and providing all the requested details, together with ticking the relevant box to accept these General Terms and Conditions, constitute a direct expression of the STUDENT’s intention to accept these General Terms and Conditions.
The UNIVERSITY, as a provider of an information society service, shall archive the electronic document formalising the contract with Users. This electronic document will be accessible to the User via the link provided, from which they may download and print it, and which will include these General Terms and Conditions.
The UNIVERSITY shall implement appropriate and sufficient technical measures to identify and correct technical errors in the management of information, insofar as this falls within its responsibility.
Unless otherwise specified, the language in which the contracting procedure will be conducted and the contract formalised shall be Spanish.
5.2 Contract procedure.
The electronic contracting procedure for products and services offered by the UNIVERSITY is carried out via the Website. Any user with internet access may contract the products and services offered electronically, as the Website is publicly accessible and there are no restrictions on viewing it.
The complete procedure to be followed by all Users wishing to purchase the products and services offered by the UNIVERSITY electronically via the Website is as follows:
(i) Once the STUDENT has accessed the UNIVERSITY’s Website, they must select the courses they wish to undertake and proceed to purchase them via the Website’s booking process. It is important that the STUDENT reviews the course descriptions, as well as the terms and conditions, deadlines and final prices;
(ii) Any courses selected by the STUDENT may be removed if the STUDENT no longer wishes to purchase all or any of them. If, on the other hand, the STUDENT wishes to proceed with the purchase of the courses, they must read and expressly accept these General Terms and Conditions, as well as the Privacy Policy.
(iii) The User must then select their preferred payment method from those offered by the UNIVERSITY on the Website, which are as follows:
- Credit or debit card; and
- Bizum.
At no time will the UNIVERSITY have access to your bank details, as these are managed directly by the relevant banks via our payment gateway.
(iv) Once this process is complete, a summary screen of the purchase made will be displayed; in addition, the STUDENT will automatically receive an email confirming that the purchase has been successfully completed.
This email will set out the details of the STUDENT’s subscription, and this document will serve as proof for any claims.
If the STUDENT does not receive this email, they should check their ‘junk mail’ or ‘spam’ folder and, if it is not found there, they should notify the UNIVERSITY as soon as possible using the contact details provided in these General Terms and Conditions.
The ALFONSO X EL SABIO UNIVERSITY is a private university recognised by the Spanish Parliament under Act 9/1993 of 19 April (Official State Gazette of 20 April 1993, No. 94), one of whose aims is to provide the public service of higher education by offering a wide variety of activities and programmes in the fields of teaching, research and study, through the various arrangements provided for in the legislation currently in force and applicable.
The UNIVERSITY has its own legal personality in accordance with Article 3.1 of Organic Law 2/2023 of 22 March on the University System, and to this end was established by the company known as UNIVERSIDAD PRIVADA DE MADRID, S.A., an entity incorporated for an indefinite period, the details of which are as follows:
· Tax Identification Number (NIF): A 78518529
· Registered Office: Avda. de la Universidad, 1, Villanueva de la Cañada, 28691 Madrid.
· Registration details:
a) Registered in the Madrid Commercial Register: in General Volume 7789, Section 3, No. 6742, folio 20, page No. 68,427-3, 1st entry.
b) Registered in the Register of Universities, Centres and Qualifications (RUCT) with institution code: 047. Further identifying details of the University can be found at the following link: https://www.educacion.gob.es/ruct/universidad.action?codigoUniversidad=047&actual=universidades
· Contact:
a) Email address: admisiones@uax.es
b) Telephone numbers: 91 810 92 00 or 91 91 00 170 or 91 91 00 172
The STUDENT is identified by the details which the STUDENT is required to provide on the online self-enrolment form or alternative form submitted to the UNIVERSITY, and is responsible for ensuring that these details are true, accurate and up to date. Furthermore, the STUDENT declares that they are of legal age and have sufficient legal capacity to enter into contracts acting in their own name and right or, where applicable, that they have the express authorisation of their parents and/or legal guardian(s) (in which case they must also provide the details and supporting documentation evidencing this). The UNIVERSITY reserves the right to cancel the enrolment process at any time should it be found that the information provided by the STUDENT is inaccurate, false or incomplete.
The contract for the provision of services is deemed to have been concluded at the UNIVERSITY’s registered office and shall remain in force for the duration specified in the academic programme in which the STUDENT has enrolled and for as long as they retain that status, in accordance with the UNIVERSITY’s regulations, internal rules and academic guidelines.
The UNIVERSITY is at the forefront of technology and uses technological tools and digital resources in the classroom that enable the live streaming and recording of classes taught on our programmes, as applicable, to which the STUDENT, by virtue of their status as a student, is deemed to have given their express consent. This entails the recording of both the lecturer and the students present in the classroom in order to capture their contributions and participation. Access to the live stream and the recording is restricted to students via a portal that requires login credentials (username and password) for access.
Regardless of the services and technological tools offered by the University, the STUDENT declares that they are aware of and accept, in all cases, that they must have their own minimum IT equipment for personal use for the purposes of their studies
1. A laptop with at least 8 GB of RAM and an Intel i3a 2 GHz processor or equivalent performance, running the Windows or Mac operating system (the Linux operating system is not valid).
The use of iPads, tablets or Chromebooks is not permitted for assessment purposes, unless they are used as external monitoring tools.
2. Recommended operating systems
a. Windows 10 or 11 (never Windows S)
b. Mac OS 11 (or later).
3. Up-to-date drivers and antivirus software.
4. Browser: any of the following, updated to the latest version:
a. Chrome
b. Firefox
c. Safari
5. ADSL or broadband internet connection, preferably a cable connection or Wi-Fi AC.
6. Webcam, microphone and speakers or headphones.
The use of Apple iPads, in any model or version, is not permitted for the assessment.
Should any student have a disability, which must be documented at the time of enrolment, they must notify the university so that this can be recorded. The student must use their own computer, adapted to their disability, in order to connect to the campus and sit the relevant examinations.
The UNIVERSITY reserves the right not to run degree programmes that do not reach a minimum number of enrolled students necessary to ensure the programme runs smoothly; in such cases, the STUDENT may choose either a full refund of the fees paid or to enrol in another academic programme (with the STUDENT paying any difference in fee between the two programmes, or the UNIVERSITY refunding the difference should the newly chosen programme be cheaper than the previous one). Should the programme not commence due to the minimum number of students required to form a class not being reached, the UNIVERSITY shall notify the STUDENT as soon as circumstances permit. Cancellation of the degree programme for this reason shall not entitle the STUDENT to any claim for compensation and/or damages in addition to the refund of the amounts paid, and the STUDENT hereby expressly waives the right to take any legal action on this ground.
The UNIVERSITY reserves the right to change the campus at which the degree programmes are taught should this be necessary, for organisational reasons, to ensure the smooth running of academic activities; the STUDENT hereby expressly waives the right to take legal action for compensation and/or damages that may have been incurred. Furthermore, the UNIVERSITY shall allocate study periods and timetables in accordance with the academic requirements set out by the academic organisation of the various degree programmes.
The price of the Products offered by the UNIVERSITY via the Website is indicated alongside the description of each course and is always displayed in the official currency of the European Union, the Euro (€).
7.1. Prices.
The current price of the courses offered by the UNIVERSITY shall be that indicated at any given time on the Website alongside their description; these prices are publicly available and may be viewed at any time.
The price shown is, in all cases, the final price, and expressly includes Value Added Tax (“VAT”) and any other applicable charges. Notwithstanding the foregoing, the final price shall include any applicable surcharges or discounts, costs passed on to the STUDENT, and additional charges for ancillary services and payment methods, amongst others.
All prices published on the Website include applicable taxes, unless expressly stated otherwise. At the time of purchase, the STUDENT will be informed of the total price, including taxes and, where applicable, any additional charges.
In any event, all these amounts will be shown to the STUDENT in a breakdown during the booking process.
7.2. Payment and invoicing.
Once the STUDENT has purchased the products and services and made the corresponding payment, the UNIVERSITY will send the STUDENT an email containing all the information relating to the products purchased, their price, the applicable taxes, as well as the duration of the contract, the procedure by which the STUDENT may cancel the products, and any other relevant matters relating to the contract process.
In all cases, online payments will be made via the Website through a service provided by an external financial institution, which will always be hosted on a website using the secure SSL protocol. To verify this, the STUDENT must check that the web address of the page from which they are making the payment begins with https://.
In any event, the sale of the products shall only be deemed to have taken place once the UNIVERSITY has received confirmation of payment and has sent the purchase confirmation to the STUDENT. Until that point, there shall be no contractual obligation between the UNIVERSITY and the STUDENT. If, for any reason, the transaction is declined by the relevant bank, or if the full amount corresponding to the cost of the products (including handling charges and bank transfer fees) is not provided, the purchase will be suspended, and the STUDENT will be informed that the transaction has not been completed.
Once full payment has been received, the UNIVERSITY will issue the invoice for the purchase made. The STUDENT may request that it be sent to them or access it via email at: factu@uax.es. If the STUDENT wishes to receive a paper copy of the invoice, they may contact the UNIVERSITY, stating the postal address to which the invoice should be sent.
Furthermore, in accordance with current legislation, the UNIVERSITY cannot subsequently amend the invoicing for sales made. Consequently, the invoice will be issued in the name of the individual purchasing the products; therefore, the STUDENT must ensure that the order is placed under the correct name. Duplicate invoices cannot be issued for sending to third parties, nor can they be issued once the guarantee period has expired.
The course fee covers tuition. The following are not included in these amounts and must therefore be paid for separately by each student:
· Travel expenses.
· The purchase of personal equipment.
· Books, stationery and IT supplies.
STUDENTS who may be eligible for discounts or academic grants must provide the UNIVERSITY with proof and evidence that they meet the requirements for the applicable discounts, as well as the relevant application and award of the grant in question (whether it is the first award or a renewal).
The UNIVERSITY may refuse to issue degrees and certificates if the student has outstanding payments, until such time as these have been settled.
A STUDENT enrolled at the UNIVERSITY may exercise their right of withdrawal within fourteen (14) calendar days from the date of payment of the enrolment fee, provided that the academic programme in which they have enrolled has not yet commenced, in which case the STUDENT shall not be entitled to a refund of the amounts paid (in which event, the provisions regarding cancellation of enrolment by the STUDENT set out in clause 7 above shall apply). For these purposes, the STUDENT gives their express consent to the fact that, for reasons of academic organisation and the proper delivery of the academic programme, the provision of the contracted teaching services may commence before the end of the 14-calendar-day period.
The STUDENT must notify the UNIVERSITY (via the UAX Admissions Office) of their intention to exercise the right of withdrawal in a verifiable manner, within the aforementioned period, using the standard form provided to them and/or available from the UAX Admissions Office.
Once the STUDENT has correctly and verifiably exercised their right of withdrawal, the UNIVERSITY shall refund the amount paid by the STUDENT within a maximum of fourteen (14) calendar days from the date of receipt of the relevant withdrawal request, at which point the STUDENT’s enrolment and access to the UNIVERSITY’s services shall be cancelled.
The UNIVERSITY, as the controller of the Website and the party responsible for marketing the products offered via the Website, provides STUDENTS with a customer service, available Monday to Friday, from 9.00 am to 6.00 pm, , through which all enquiries, complaints and suggestions raised in relation to the subscription to any of the Products will be duly addressed.
Specifically, the contact details made available to Users are as follows:
- Email: admisiones@uax.es
- Telephone: +34 91 910 01 70
The UNIVERSITY undertakes to do its utmost to respond to any complaints or enquiries received as quickly as possible, and, in any event, within thirty (30) calendar days.
Furthermore, the UNIVERSITY has designated a single point of contact at the following email address: admisiones@uax.es, so that the authorities of the Member States, the European Commission and the European Digital Services Board may contact the UNIVERSITY for the purposes of the “Digital Services Act” (“DSA”).
This point of contact will also be available for service recipients to submit enquiries relating to the provision of the services offered on the Website.
Member State authorities wishing to issue a notice or order requiring the UNIVERSITY to take action against any illegal or unlawful content must use the specific channels provided to them. In this regard, the authorities must ensure compliance with the requirements of Article 9(2) of the DSA.
Member State authorities wishing to submit a request for information should do so via the following email address: admisiones@uax.es. Such communications must in all cases comply with the requirements set out in Article 10(2) of the DSA.
All requests must be made in Spanish.
All copyright, trade marks, patents and other intellectual and industrial property rights relating to the material or content available on the UNIVERSITY’s official website and/or necessary for its proper functioning and management, including software, data, information, text, photographs, music, sound, videos, graphics, logos, symbols, artistic works and any other type of material or images, are the property of the UNIVERSITY or have been licensed to it by the relevant copyright holder(s) for its use; and therefore their use, reproduction, distribution, public communication, adaptation or any other similar or analogous activity is strictly prohibited, unless expressly authorised in writing by the rights holder.
Any names, designs and/or logos appearing on the UNIVERSITY’s official website are duly registered trade marks of the UNIVERSITY, and any unauthorised use thereof by any person other than the legitimate owner may be prosecuted in accordance with current legislation. The UNIVERSITY’s official website is the property of Alfonso X el Sabio University.
The intellectual property rights to the UNIVERSITY’s official website, its pages, screens, the information they contain, their appearance and design, as well as any links established from it to other websites, are the property of the UNIVERSITY, unless otherwise specified. The UNIVERSITY therefore has the exclusive right to exploit and reproduce the website.
The use of any elements subject to industrial and/or intellectual property rights on the UNIVERSITY’s official website for commercial purposes is prohibited, as is their distribution, modification, alteration or decompilation, unless expressly authorised in writing by the rights holder. STUDENTS may download the content, copy or print any page or document from the UNIVERSITY’s official website, exclusively for their personal use and provided that the rights of the owner are respected. Under no circumstances may they change, modify or delete the information, content or warnings contained on the UNIVERSITY’s official website, forms and pages. Nor may they reproduce, transmit or modify the content of any self-enrolment document, either directly or indirectly, without the prior written authorisation of Alfonso X el Sabio University.
The UNIVERSITY reserves the right to publish and use, for teaching and guidance purposes, the exercises and case studies prepared by the STUDENT in future editions of the academic programme. The STUDENT grants their express authorisation for this, whilst retaining, in all cases, the right to recognition of authorship of the work produced during their studies.
UNIVERSIDAD PRIVADA DE MADRID, S.A., the organisation behind Alfonso X El Sabio University (hereinafter, ‘UAX’), with Tax Identification Number (NIF) A78518529, with its registered office at Avenida de la Universidad nº1, 28691 Villanueva de la Cañada (Madrid) and DPO contact: dpd@uax.es, as the data controller, hereby informs you that it will process your personal data for the purpose of managing the academic aspects of the degree programme applied for, to provide the administrative and financial services inherent to the enrolment process, as well as to provide teaching services, based on the fulfilment of the contractual relationship. The data will be retained for the duration of the contractual relationship and, where applicable, for the limitation period for legal actions arising from the aforementioned application.
Furthermore, we will process your data to send information regarding your academic progress to the authorised financial representatives, based on the consent provided by the data subject by ticking the relevant box; this consent may be withdrawn at any time. The data will be retained until you revoke the consent given for this purpose or object to the processing.
We may also process your data to send you marketing communications regarding the products or services of UAX and the other companies within the Guadarrama Group. The legal basis for processing for this purpose is consent, which you provide by ticking the relevant box and which may be withdrawn at any time. Your data will be retained until you withdraw the consent given for this purpose or object to the processing.
We also inform you that we will process your data to create a marketing profile based on the information you have provided, in order to send you marketing communications that may be of interest to you. You may object at any time to your data being processed for this purpose. The processing carried out for this purpose is justified on the grounds of legitimate interest, based on the information provided by the data subject themselves, in order to send personalised marketing communications tailored to the data subject’s tastes and preferences. However, the User has the right to object to this processing at any time. The data will be processed for this purpose until the User objects to the processing and, in no case, for a period exceeding one (1) year.
Please note that your data may be disclosed to public authorities should this be necessary to comply with a legal obligation.
You have the right to withdraw any consent given and to exercise your rights of access, rectification, erasure, restriction, data portability or, where applicable, objection, by sending a written, duly signed notice to: dpd@uax.es.
Furthermore, should you consider that your right to the protection of personal data has been infringed, you may lodge a complaint with the Spanish Data Protection Agency.
The STUDENT declares that they are aware that the classes they attend may be recorded and authorises the University to use and exploit any images and videos in which their image, name, actions and voice appear, arising from the creation of courses, seminars or lectures (with authorisation granted worldwide and until such material enters the public domain) and from the provision of services. This authorisation applies solely in the context of teaching and, specifically, only for the provision of services and the broadcasting of courses, seminars or lectures via the UNIVERSITY’s intranet.
Any failure or omission on the part of either party to exercise, in any way, any right or provision of these General Terms and Conditions shall not be deemed a waiver of the applicable right or provision.
If any of the provisions set out in these General Terms and Conditions is declared null and void, in whole or in part, by any court or competent authority, the remaining provisions shall remain valid, unless the parties mutually agree to terminate the contract.
This document is drawn up in Spanish. The UNIVERSITY may provide translations, via links, of these Terms and Conditions, as well as the Privacy Policy, or any other operational rules, policies or procedures that may be published on the UNIVERSITY’s official website. Notwithstanding the foregoing, the Spanish-language version shall prevail in the event of any conflict with another national or foreign language.
The parties shall be governed by Spanish civil law.
In the event of any dispute or breach in relation to these Terms and Conditions, the parties expressly agree to submit to the Courts and Tribunals of Madrid.
The agreements, clauses and conditions contained in this document constitute the formal and definitive expression of the parties’ intentions.
